Download the latest WiFi and Bluetooth® driver packages for your adapter.Ģ. If this happens while your system is still under warranty, we highly recommend engaging your computer manufacturer for hardware support.įrom our end we can recommend a clean driver installation:ġ. This type of behavior generally point toward a power issue, or defective hardware. You may also want to engage your computer manufacturer for hardware support. Is this the original adapter, or an upgrade part? Upload the wlan-report-latest.html file along with your reply.ģ. Go to C:\ProgramData\Microsoft\Windows\WlanReport\Ĥ.
Right click your start menu icon and select Command Prompt (Admin) from the list.ģ. While connected to your WiFi network, run the scan for "everything."ġ. If not please share the following information in order to investigate:Ģ. Wait for your PC to restart and see if that fixes the problem. On the Network reset screen, select Reset now > Yes to confirm. Select the Start button, then select Settings > Network & Internet > Status > Network reset.Ģ. Since you've already tried a clean installation of the drivers, and it has not helped, it's possible that you may be facing a hardware failure.ġ. We understand that the Intel® Dual Band Wireless-AC 3165 on your Windows® 10 computer has become disabled.
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